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Phone call routing for working remote?

  • 1.  Phone call routing for working remote?

    Posted 24 days ago
    Does anyone have recommendations on how to best route phone calls to people working remotely?

    We currently have one main phone number that routes calls to 3 other lines in our office, but with more folks working from home I'm not sure the best plan to start routing these calls to our employees who normally answer phone calls.

    Has anyone dealt with this before, or are others in the same boat now?

    Thanks!

    ------------------------------
    Fran Harrington
    @franharrington
    Director of Media and Technology
    International OCD Foundation
    Boston, MA
    ------------------------------
    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 2.  RE: Phone call routing for working remote?

    Posted 24 days ago
    We use Grasshopper for our phone system. You can route calls to employees' phones.
    https://grasshopper.com/



    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 3.  RE: Phone call routing for working remote?

    Posted 24 days ago
    This looks great! I will definitely look into it. Thanks!

    ------------------------------
    Fran Harrington
    @franharrington
    Director of Media and Technology
    International OCD Foundation
    Boston, MA
    ------------------------------

    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 4.  RE: Phone call routing for working remote?

    Posted 24 days ago
    Hello Fran

    We use Vonage Business and the best thing is that it has iOS/Android App and the office line is always with you for making calls and do everything even transfer lines.

    Thanks

    ------------------------------
    Ujjwal Shukla
    Business Manager
    Princeton, NJ
    ------------------------------

    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 5.  RE: Phone call routing for working remote?

    Posted 24 days ago
    Oh, hadn't even thought of that option. That could work. Which tier do you use?

    ------------------------------
    Fran Harrington
    @franharrington
    Director of Media and Technology
    International OCD Foundation
    Boston, MA
    ------------------------------

    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 6.  RE: Phone call routing for working remote?

    Posted 24 days ago
    We use the Solo plan, which costs $312 a year.




    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 7.  RE: Phone call routing for working remote?

    Posted 24 days ago

    We use RingCentral for phone, meetings and chat. I believe that during this special time, they are offering discounts or free setup for some types of nonprofits and/or education orgs.

     

    The mobile app, desktop app make getting calls easy anywhere you are, and it will forward to your cell if the mobile or desktop app don't answer first.

     

    Jeff

     

    ---------------------

    Jeffrey D. Herron, EVP Client Relations
    Beaconfire RED, a division of Allegiance Fundraising Group
    direct: 571.814.2202 | cell: 202.841.5931

    Jeff.herron@beaconfire-red.com | @jdherron

     




    picture of work desk from home with notebook, glasses, coffee, keyboard


  • 8.  RE: Phone call routing for working remote?

    Posted 20 days ago
    The business plan tier needs to check as we have 20 lines! I will check and let you know.

    Thanks
    Ujjwal(DJ)


    ------------------------------
    Ujjwal Shukla
    Business Manager
    Princeton, NJ
    ------------------------------

    picture of work desk from home with notebook, glasses, coffee, keyboard