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Microsoft 365 Outlook Problems

  • 1.  Microsoft 365 Outlook Problems

    Posted Nov 08, 2018 18:04

    Can anyone explain in very simple language what Outlook People is?  When to use the Address Book Contacts and when to use the People Contacts?  I don't understand the difference, or why each is used.

    How do you get a person added quickly to the Address book, but not to the Contacts?  Why do I save someone to Contacts, but they aren't there?

    This is very confusing and is driving some of us in the office crazy!   I have watched numerous videos, none have helped.

    Thank you!


    Annette Erbst

    Administrative Assistant

    Lawyers Concerned for Lawyers

    2550 University Avenue West

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    Saint Paul, MN  55114

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    Website:   www.mnlcl.org


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    Tech Accelerate

  • 2.  RE: Microsoft 365 Outlook Problems

    Posted Nov 09, 2018 11:33
    Hi Annette,
    I'm not 100% certain about this, but I'll take a shot at explaining it in plain English as I understand it.
    Think about the old days of rolodex and business cards and what you might do after you go to a big conference. You meet lots of people. They all give you business cards. When you get back to your office after the conference, one or two of those go into your rolodex and become a contact.
    Under the covers of Outlook I believe these records are pretty much the same thing, but I get what you're saying... they don't all show up where you might expect them to. From the first time a message hits your inbox, Outlook remembers them - so they appear in lists of People, but not in your lists of Contacts. This is helpful in some cases because it makes it easier to carry on those initial email conversations with someone but if you are going to continue to correspond with that person, that's the time to click on that Person record and "promote" it by saving it as a Contact. I use the word "promote" because that's probably when you would add additional information to that contact record like phone number or address.
    Hope this helps!

    Rob Foley
    IT Director - The Scholarship Foundation of St. Louis

    Tech Accelerate

  • 3.  RE: Microsoft 365 Outlook Problems

    Posted Dec 10, 2018 19:07
    Edited by Rick Martinez Dec 10, 2018 19:14
    Hi Annette,

    Rob Foley has is right and I'll add a bit more to it! :)

    The term 'People' is the new nomenclature for 'contacts' within the Microsoft Office 365 platform, specifically in Outlook on the web (OWA). In Outlook on the web (OWA), you use the People page to create, view, and edit contacts, contact lists, and groups. Outlook on the web (OWA) users have a 'People page' to help users manage their contacts as a whole, and it proves to provide quick insight into the following areas:

    • Favorites will show everyone you've added to your favorites.
    • All contacts will show all saved contacts and contact lists in all folders.
    • All contact lists will show all contact lists in all folders.
    • Suggested will show people you've been communicating with, but who are not in your saved contacts. You can add them to your contacts or favorites to quickly get back to them.
    • Folders: The default folder called Contacts contains contacts and contact lists. You can also create your own folders.
    • Groups: Joined shows groups you're a member of, and Owned shows groups where you're the owner.

    There is a lot of crossover in the Microsoft Office 365 platform and People highlghts some aspects of Office Delve. To read more about using People, you can head to the following Microsoft page here: Using contacts (People) in Outlook on the web.

    Hope this sheds a little bit of light!

    Ricky Martinez
    Account Manager, Specialist | Cloud Services | TechSoup

    Rick Martinez

    Tech Accelerate