Our client has employees working on the East and West Coasts; helpdesk coverage that covers, at a minimum, normal hours of business for both EST and PST is required. However, 24/7 coverage is greatly desired. Our client has 30 workstations (Windows and Mac) and multiple data storage capabilities, both on-premise and off-.
In addition, our client maintains satellite offices in several countries in Central America, sub-Saharan Africa, and Central Asia. While MSP support for these international sites is not within the scope of their RFP, experience serving clients with an international presence is greatly desired.
Our client desires an MSP committed to customer service, technical excellence, and transparent invoicing practices. Our client's annual budget is $10M + and their proposal evaluation criteria include value, price, and current customer references.
Randy - You can view the RFP on this Other Thread. Thanks for your interest in responding!