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Ask a question. Give advice. Share resources. Looking for software or hardware recommendations? Want to know how others are using text messaging in their work? Trying to find examples of IT policies? The NTEN Discuss forum is a great resource for all of the above and more! It's the general discussion list for the NTEN community, and folks all over the US (and the world) are sharing their questions, answers, and news about nonprofit technology.

Facebook Page Hacked

  • 1.  Facebook Page Hacked

    Posted 14 days ago

    It appears our nonprofit's Facebook Business page was hacked - last night a handful of posts started appearing on our followers' timelines (completely unrelated to our typical content). We did not post them and can not locate the posts in our list of posts. The only way I was able to access them (and ultimately delete them) was to go into Notifications and see what people were commenting on.

    Our three admins are changing their passwords.

    Any suggestions?

    Not sure if the hack is over. Also not sure if changing our passwords is enough. Anything else we can do?

    Thanks!



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    Josh Okun
    Director, Digital Strategy
    Brain & Behavior Research Foundation
    New York, NY
    jokun@bbrfoundation.org OR Josh@JDODigital.com
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  • 2.  RE: Facebook Page Hacked

    Posted 14 days ago

    We seem to have figured it out. Someone added themselves as a "Partner" in our business manager. We removed them and added two-factor authentication to our logins. Hopefully this clears it up for the future.

     

    Now, we're adding two-factor to all of our accounts, to be safe.

     

    Question – how do you handle two-factor authentication (where you receive a text message code for verification) when you have multiple people managing an account like Twitter – with just one login? For example, if I set the text message to come to my cell phone and I'm out of the office, how do other staff log in?

     

    Any best practices out there?

     

    Thank you,

     

    Joshua D. Okun

    Director, Digital Strategy

     

    Brain & Behavior Research Foundation






  • 3.  RE: Facebook Page Hacked

    Posted 14 days ago
    Edited by Lyndal Frazier-Cairns 14 days ago

    Firstly, I'm so sorry to hear that. That feeling really sucks. So glad you were able to find out what happened and act quickly!

    Two-factor is a fantastic move but you're right - it doesn't always seem practical when multiple folks are handling the account, and especially when one or more of you are on the move. But if you can make it work, I think it's probably still the way to go. In the case of a Facebook page, each of your admins should have their own accounts and you should encourage/require them to have two factor. If it's Twitter or Insta, where it's only one account, you could use a third-party tool to log in - a scheduler like Buffer/Hootsuite, or a password manager like LastPass/Dashlane.

    My trick with social media accounts is to have "shell" accounts that are only for managing social media pages. Those accounts are accessed only from work devices, on workplace WiFi, and have zero friends so there's no way hackers can even get data on the admin account. My personal social media accounts are completely separate, which means I never have to worry about potentially dodgy cafe WiFi or sketchy friends trying to access my work pages.

    We at NTEN recently produced a report on nonprofit cybersecurity. It doesn't cover social media explicitly but does highlight best practices across the board.

    Tagging @Karl Hedstrom and @Leon Wilson in case they have deeper insights for you.

    Best of luck!

    ------------------------------
    Lyndal Frazier-Cairns (pronouns: she/her)
    Membership & Engagement Director, NTEN
    503-272-8751
    lyndal@nten.org
    nten.org @NTENorg
    ------------------------------



  • 4.  RE: Facebook Page Hacked

    Posted 14 days ago

    Much appreciated!

     

    Turns out the hacker might still be here... UGH!

     

    Thank you,

     

    Joshua D. Okun

    Director, Digital Strategy

     

    Brain & Behavior Research Foundation

    747 Third Avenue, 33rd Floor

    New York, NY 10017

     

    646.681.4872 | bbrfoundation.org

     

    We've moved. Please note our new office address.

     






  • 5.  RE: Facebook Page Hacked

    Posted 14 days ago
    ​Another sometimes overlooked way to prevent social hacking is to make sure anyone who has access to the accounts who may use the apps on their phones are keeping their apps and operating systems updated on their phones. Sometimes people don't feel like waiting the 15 minutes for their phones to update or have phones that can no longer support the updates, but this makes the phones and applications susceptible to hacking

    ------------------------------
    Ariana Estes
    Web and Social Media Specialist
    Lutheran Family Services of Virginia
    Richmond, VA
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  • 6.  RE: Facebook Page Hacked

    Posted 14 days ago
    Echoing what Lyndal said, two factor authentication is definitely the way to go. I'd like to add 1Password as a fantastic password manager that can be used as an authenticator itself: https://support.1password.com/one-time-passwords/

    My organization has been using 1Password for the past 5 years, so let me know if you have any questions. I'm actually giving a talk at NTC on how to implement a password manager in an organization.

    ------------------------------
    Stephanie Henyard
    Information Technology
    Society for College and University Planning
    www.scup.org
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  • 7.  RE: Facebook Page Hacked

    Posted 13 days ago
    Josh's story sounds very similar to organization FB page hack in a wired article published yesterday 




    Dave Tinker, CFRE, FAFP

    Vice President of Advancement
    412-995-5000 Ext. 436 achieva.info


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  • 8.  RE: Facebook Page Hacked

    Posted 8 days ago
    For systems that allow the 2FA to be an authenticator code (Google Authenticator, Authy, etc.), you can store the seed  in your password database or encrypt a screenshot of the QR code, and then all staff that get access to that system are given the seed just once when they create the new account.  If you don't want them to know the seed (since it is even more sensitive than a password since it is a bigger pain to change), just ask them to hand you their phone with the Authenticator app open to the Add New Account page, and  you can scan the QR Code (and then re-encrypt it deleting original jpeg file or whatever) or enter the code manually and hand them back the phone.

    Alas, many sites still only allow SMS as the 2FA, which makes group sharing tough.

    Dan

    ------------------------------
    Dan Shenk-Evans
    Director of IT
    Capital Area Food Bank
    Washington DC

    dshenkevans@capitalareafoodbank.org
    202-644-9803
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