Hi Rob, the short answer is that the cost can vary quite a bit. It depends on your specific needs, how well those fit with the platform you go with, what features you can live without (and therefore avoid the customization costs for those), and the payment model of the solution you choose, among other things. We do a lot of CRM work for many clients, most of which are at a smaller scale than this.
You can probably expect to pay not less than $30k for this transition. I wouldn't be surprised to see something in the $50k-$70k range, and could definitely be more.
FYI, a lot of this cost is not in the technical steps themselves. The majority is usually consulting (really understanding your needs and translating this into a software choice and implementation structure) and training (transitioning everyone to the new tools and processes). These are really critical parts of the transition. The cost of the technical work is likely only around 30% of the project cost.
You should also expect ongoing costs. I wouldn't be surprised to see around $300-$2000 /month. This can really vary depending on the payment model for the software. The lower end is where you would have paid upfront for the software, whereas higher end when it's a subscription model.
Timing, likely around 8-12 months.
Hope this helps!
Martin Hansen Senior Consultant / R&D Lead 519.725.7875 x2120 | 888.817.3048
PeaceWorks™ Technology Solutions 101 - 554 Parkside Drive, Waterloo ON N2L 5Z4 www.peaceworks.ca
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