If anyone has experiences – positive or negative – with the following hosted VOIP providers, please share them with me:
Director, Information Technology
Phone: +1 202.747.7003
Mobile: +1 301.588.5080
1850 M Street, NW, Fl 11, Washington, DC 20036 USA
Hi Keith -
We use 8x8 at our NYC location. They are average to good I'd say. Pricing is okay but you get the whole UC bundle whether you want it or not. They don't have a nice low-tier option for use at things like volunteer stations. Setup is very hands on- your org will be doing the whole auto-attendant setup, extension setup, etc. Expect to devote some time to this if you have a lot of extensions or a complex AA menu setup. Once it's set up however, it's quite straight forward for operation. Admin console interface I'd say is average. Nothing stellar but workable and you can generally figure out quickly where to go in it for what you need. I'm not a fan of their end user interface virtual office - again it's okay but it's a bit convoluted for your average end user.
You do have to buy the handsets. You can usually wheedle them down or find a deal they are offering on those. Only had to do one support call and they did fine on it. The project manager for setup/deploy was very responsive and followed up several times after the go-live.------------------------------Dar VeverkaVice President of TechnologyLIFTWashington DC------------------------------
We have 8x8 – I had used them for a smaller office before – no problems.
Support has been fine and I like the functionality – compared to the Cable or Verizon etc – cost seems to be quite lower.
However, this time we have had some issues with Time Warner Cable in providing internet – and went through a couple of different routers – VoIP can be kind of finicky in general with packet routing.
We seem to be settled now.
The one thing about VoIP 8x8 or not – more often there is some voice latency – so gaps and can over talk each other – but I find that with Cell phones a bit as well – so we've had some grumbling staff.
When we moved to this location – it was considered that we may buy a building or something after a couple of years and seemed quite a cost to invest in something and then not know if it would be right in 2 years – with VoIP – the up front cost is basically just the handsets.
The NICE thing with the handsets though is you can take them – plug into any router (Ethernet plug) that has internet access and your extension is functioning. It doesn't matter where you are.
Stuart F. McClain, MBA, CPA(inactive), CITP, CGMA
General Phone: (760) 674-9992 ext. 101
Direct Dial: (760) 469-4371
You do have to buy the handsets. You can usually wheedle them down or find a deal they are offering on those. Only had to do one support call and they did fine on it. The project manager for setup/deploy was very responsive and followed up several times after the go-live.------------------------------Dar VeverkaVice President of TechnologyLIFTWashington DC------------------------------Original Message:Sent: 07-14-2015 09:15From: Keith BernerSubject: Hosted VOIP Providers
8x8 is a nightmare to deal with. In over a year, they have never issued a single accurate invoice. Two weeks ago, they suddenly turned off all our fax lines without notice. It can take as long as a week and a half to get a new line provisioned. That said, their pricing and features are great, but just be ready to babysit everything with them; it seems there are only one or two competent people in the entire company.
Phone/mobile: +1 202.747.7003
Just my 2-cents – I have not had issues with them on support or provisioning.
Yes – some techs are easier to work with than others – they have worked with our outside IT support to help test and ensure that we had the correct router and settings to ensure best connection.
Bandwidth is definitely an issue – not a good idea to have people doing a lot of streaming etc. on the network unless you boost up the bandwidth
To schedule a meeting or phone call – click HERE
Stuart F. McClain, MBA, CPA(inactive), CITP
On my news feed I saw a reference on PC Magazine to reviews of VoIP providers –and 8x8 was listed as Excellent – but you can look at what they said and compare vs. Ring Central etc.
Just reviving this old thread. I'm just finishing up a VOIP RFP (Thanks for the template @Beth Camero). The Contract is up, and it's time to bid out our current Broadsoft contract.
I see a lot of people recommending 8x8, Ken has recommended Telzio, and Asterik sounds like more work than I want to put in.
Anyone else have any recommendations?
Difficulty: I own about 130 Polycom IP335 and VVX300 phones and would like to re-use them if possible.
We had ShoreTel Sky for 5 years, and Mitel bought them last year. We are in the process over the next couple of weeks of migrating to the actual Mitel Connect platform.
So far they have been GREAT to work with. Also, it's going to be less expensive by almost $300/month which blows me away. Has to do with being grandfathered in on phone rental pricing. They also sent us all new (to us) phones, so it's great upgrade on many levels, so far. AND we get to ditch our conference call provider.
Stay tuned! I'll let you know how it goes.
Quality Care Health Foundation
California Association of Health Facilities
As a followup to my post in the middle of this thread, I ended up going with Nextiva. 8x8 was a very close second.
What put it over the top? My local VAR/MSP was very familiar with Nextiva and was going to help make the transition painless (which it was, for the most part)