I've used Spiceworks for a couple years and it works. I really appreciate the community for questions and IT help. I've had some technical issues with setting Spiceworks up with agents and firewalls, and such, so that can be difficult, but the community is quick to suggest things when I ran into trouble. I tried their Network Monitoring tool as well, and it is ok, not great.
I don't like how it doesn't have an unattended remote access tool, so when I get a workstation ticket, I can't just remote in and deal with it. I've looked at a lot of RMM tools and MSPs recently for our organization since I'm overworked and don't have a tech to pass things off to. I think we're going to go with Goverlan for that given the pricepoint (unlimited internal endpoints instead of a price per endpoint), and then continue using Spiceworks for ticketing and inventory of non-AD items. Goverlan ends up being about 1/4 - 1/3 the price given our network size than its competitors for us. Goverlan doesn't automatically do all the reporting and monitoring though and that's a downside.
I'm happy to talk more about our experiences with Spiceworks or my recent searches if you want.
Michael Hofrichter, Esq. | Director of Compliance and Operations | Staff Attorney
Houston Volunteer Lawyers | 1111 Bagby, Suite FLB 300 | Houston, Texas 77002 | 713.275.0147
Our organization uses Naverisk but unfortunately I don't really know much of the details. I believe the team is fairly happy with it. When we started using it (maybe about 4 years ago) there was the option to either purchase an on-prem version or cloud hosted version. From what I understand it has quite a bit of functionality available.
If you'd like more details let me know and I can either find some answers for you or connect you with someone else here who's better positioned.
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Julius,We also use Spiceworks. It is full featured. The reason it is free is that it is advertising sponsored. I would not consider this to be a hindrance, and I don't consider it a low end program. However, the real benefit from it will only come if you spend the time to learn the monitoring capabilities in detail. We use it primarily for helpdesk ticketing and inventory as it does those well and easily. Our managed service provider uses n-able to monitor the network separately.
Laura Leche Bailey | Director of IT and Facilities
Legal Aid Society of the District of Columbia1331 H Street, NW | Suite 350
Washington, DC 20005 | www.LegalAidDC.orgP: (202) 386-6684 | F: (202) 727-2132
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