Hi everyone,tl;dr: If one of your colleagues on a program team wants to test out a new technology or social media platform, what is the protocol? Do they check in with you? Is that policy published somewhere and shared w new staff at orientation and then how is it reinforced over time?
Context: I work at a small/medium nonprofit that partners with colleges and universities across the U.S. We do not have a full time community manager and we have a one-person IT/Salesforce department. Our program teams are mostly divided up according to which audience segment folks work with - so one team works on undergraduate students, one with alumni, one with faculty, etc. These different program staff have made their own independent decisions to "pilot" different tech tools in order to be in touch with "their" audiences - e.g. one team has been testing out a combo of Slack to keep in touch with student fellows, another team has tested out Google Classroom this year for a small group cohort, another is using a combo of Zoom and Slack and email, etc.We recently worked with an outside consultant who (among other things) recommended that we "Establish an institution-wide protocol for technology exploration, evaluation, piloting, adoption, and reporting." They said that the spirit of these pilots has been great, and they appreciate the space that our team has to innovate and we don't want to quash that enterprising energy etc., but that we need to be sure that a) teams are sharing what they learn about these various platforms, so everyone can benefit; b) we're making sure whenever possible that these different "pilots" integrate with our website and CRM, and c) of course considering security and safety.I will be meeting with our VP of Operations and our IT Director this week to discuss where we might want to go from here. They are particularly interested in examples from other organizations. I've looked back through the archives here and in the General Discuss list and saw social media policies galore as well as tech security policies, but I'm wondering if there's anything else specifically related to that culture of "experimentation" that any of you might be able to share? Thanks for reading and for your help.