I just wanted to provide a follow up to the group about Zoom Phones. I recently migrated 70 users from our local hosted provider to Zoom Phones. The migration process went well and all of my users are happy with the system.
Here is a little background:
Goal was to reduce phone cost and provide staff with more features, like a Business App on their mobile phone.
I looked into national and local providers with my final 2 being Zoom and Ring Central. Overall we decided to go with Zoom because of price and the fact that Ring Central resells Zoom Meetings as their own.
What I like:
What could be improved:
If you are looking at Zoom, feel free to reach out to me as a reference for their system.
Thanks for this level of detail. We became a Zoom customer in May. With 50 users we qualified to have a dedicated Customer Success Manager and she's been more than great. I "think" 50 is the minimum # for a CSM. I would love to know how you cost justify the Zoom Phone vs a phone system, as I am struggling to figure out how to manage the much higher cost for any hosted VOIP system.