We use Raiser's Edge and CiviCRM, but they are not integrated with each other. I suggest looking at Classy and Network for Good for online donation management, they seem to have some good services.
Thank you Jean! I did recommend Classy but I don't think the price point was desirable at the time! And we are currently using Network for Good for payment processing & off the shelf fundraising pages. I don't like how uncustomizable the pages are with NFG and we are also in need of CRM/donor management tool as well as a wealth managment tool.
Sounds like you have two related, but different, needs: a donor management database, and a payment processor. These two systems should be integrated with one another. Without knowing more about your organization it's hard to recommend a specific solution. My company tracks over 40 different CRMs/donor management systems, and about two dozen payment processors, and we don't believe that our tracking is comprehensive! There are a lot of choices and a broad variety of products and features to choose from. The more you can share with us about your organization's goals, size, and activities, the better our advice will be.
I'm a consultant in this space, and (perhaps unsurprisingly) I recommend that organizations hire an expert to help them choose and implement these systems. They're a big investment of time and money, and some good advice and guidance can spare you a lot of heartache.
Thank you Isaac - that is pretty sound advice. I will share that with my colleagues and hopefully we will be on our way to hiring a consultant. This process has been overwhelming for most of us.
We are currently using Network for Good for our fundraising pages and payment processing. We need a CRM for donor management and other things a CRM provides. We are not happy with having our donation page hosted on NFG's site, taking the user to another page that is a complete different experience from our website. We need more customization and we want our donors to stay within our website.
We are in the early stages, so we have no donor base. Our goal is to cultivate loyal donors. We are also looking into wealth management tools - to help automate the management of major gifts and donors.
I'd like to pop in here to give some resources that may help. While consultants can be useful when doing large scale implementations, sometimes the simplest thing is doing some research and writing down what your organization needs. Paying someone might work for larger organizations but hiring a consultant is sometimes out of budget or unnecessary for small to midsized organizations.
Now, full disclosure - I am with a vendor called NeonCRM. But I'm going to generally keep that out of this since I've been in the nonprofit fundraising world for over ten years. I've used Raiser's Edge, Salesforce, Little Green Light, and others in my positions. While everyone has an agenda, it is important to be transparent.
First, it sounds like you are looking for something that can help track donors and relationships. There are lots of choices for that and one of the best (if not slightly outdated) places to start is the Idealware report: A Consumers Guide to Donor Management Systems
We also put out a buyer's guide that might help: Nonprofit Donor Databases: The Buyer's Guide - NeonCRM
Second, many of the options listed above have their own ways to manage payment processing. Classy and Network for Good (up until recently) are stand alone systems that would then need the data manually imported or synced through a connection tool in order to show up in your database of record. However, Kindful, DonorPerfect, Salsa, NeonCRM, and Blackbaud all have options where you don't need to buy something separate other than perhaps choosing from their list of payment processing partners. They all have different rates and potentially monthly fees - so always ask for a direct representative from the payment processor to speak to in order to get the most honest rates. Stripe is fine if you're a developer but requires either custom work or you to rely on the vendor to build out a form that may or may not even look like your website.
Third, sometimes vendors put up stripped down packages on TechSoup. If you're truly just getting started then this might be worth exploring. The downside in my opinion is that these almost always come with little to no support and stripped down functionality that might not even allow for online donations or communications. Free or super cheap always has a catch - they're like puppies.
In summary, it can be quite confusing when you're not sure what you're looking for. But generally ask these questions:
Hope that helps.
Super helpful and thorough. Thanks Tim. I will pass this info on to my colleagues and begin the research.
I'd like to recommend Engaging Networks, which is used by hundreds of the world's most recognized nonprofits to power their email marketing, donation pages, advocacy campaigns, peer-to-peer fundraising and events. Some of these organizations include Amnesty International, Human Rights Campaign, Human Rights Watch, Humane Society International, USA for UNHCR, Pew Charitable Trusts, Greenpeace (across 30 countries), World Vision, World Food Program, Ocean Conservancy, Canadian Red Cross, and UNICEF Canada, to name a few.
We pride ourselves on three strengths:
We also fully integrate with databases such Raiser’s Edge, Salesforce, ROI solutions, or we also have custom integrations through our API (like Commerce Register and Portfolio). Some clients use us for their database of record as well, like Humane Society International.
I hope this is helpful for your search, and if you'd like to chat or if I can answer any additional questions, please don't hesitate to reach out to me directly at email@example.com.
We currently use Salesforce for our CRM and manage two other Salesforce instances for different entities we have, the generous discount Salesforce offers non-profits made it a no brainier. The amount of different integration's was also a huge help for use, their appexchange has plenty of out of the box integration's and if its not there we usually use Zapier to set up other integration's such as Paypal, Survey Monkey and Big Commerce. Its very easy to customize and the documentation and Salesforce community make it so easy to learn and find solutions to most of your problems.
My company works closely with Nonprofits to fulfill their merchant processing needs and adding an additional donation channel through Video Checkout.
Video Checkout would enable donors to donate inside videos in Facebook, Twitter, LinkedIn, emails, blogs, and other social media channels.
Our Nonprofits are able monetize all their social media marketing efforts, get 4X conversion rates, and add an additional donation
Please feel free to see the examples below and contact me to see a short web demo.
Here is a Facebook example of Video Checkout for Nonprofits:
Here is an example of Video Checkout for Nonprofits in a blog, email, Twitter, LinkedIn, Google+.:
Here is a live example of Miami Children's Health Foundation
Miami Children's Health Foundation on Facebook:
Aaron Blockley Sr. Account Executive Business Development
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