I responded to Amanda offline, but would like to share a couple of the suggestions here too.
During one of the talks at NTC, Michelle the head of Ad Grants said something about warnings triggering for odd reasons, and the more APIs and integrations you have, the more likely they are. Given that this is a custom-built and "cantankerous" site, wouldn't surprise me.
I saw that Amanda's website uses an embedded box office by Spektrix. That might be the problem.
While I was at that NTC session, I watched Michelle fix a situation where a nonprofit used an embedded third party tool, but that tool used a different url than their domain.
In this case, those embedded frames are from Spektrix - that domain might need to be authorised for your use. But then you run into a problem: you don't own spektrix.com. If that's the actual problem, the Ad Grants team might be able to get around this by authorising the use of spektrix.com by anyone, not just you. But I reckon the Adwords reps on the phone would give you the runaround, so post this on the Advertisers forum to get a proper resolution -
https://www.en.advertisercommunity.com/t5/Google-Ad-Grants/bd-p/adgrants#.------------------------------
Jason KingFreelance WordPress development and Google Ad Grant management
Mirepoix, France
www.kingjason.co.ukTwitter:
@jasoncsking------------------------------
Original Message:
Sent: Apr 16, 2018 10:16
From: Amanda McCormick
Subject: Google Grant and potential malware issues?
Hey all,
New to this community and just getting back to NYC after a terrific few days of learning, conversation and po boys in NOLA. Man that was fun!
In NYC, I run a small digital studio, Digital Culture NYC, where we develop websites for mostly arts and cultural institutions. From time to time we provide support and maintenance on sites we didn't design, which is where my question comes in.
Working w/ a theater company now who has a Google Grant administered by another agency. Google has stopped running their ads claiming there is malware on the site, which my company now supports. The problem is, we have not been able to find any evidence this is the case. The site comes up clean on all your basic tools such as sucuri site checker or Google's webmaster tools. One of my developers went over it with a fine-tooth comb and cannot identify an issue. It's a very old and cantankerous PHP site that is very quirky and hard to manage, so if this is not a false positive, I don't want to rule out that there's something going on with the site that we are not correctly identifying. If malware it is really well concealed tho.
My main question is has anyone else out there successfully dealt with a thorny malware problem and have any advice for me? Might be worth referring this issue out to a team who are clean up specialists, so if you have reccos on this area, I would be much obliged. Thank you!
Amanda
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Amanda McCormick
Co-founder
Digital Culture NYC
Brooklyn, NY
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