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Looking for software or hardware recommendations? Want to know how others are using text messaging in their work? Trying to find examples of IT policies? The NTEN Discuss forum is a great resource for all of the above and more! It's the general discussion list for the NTEN community, and folks all over the US (and the world) are sharing their questions, answers, and news about nonprofit technology.

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1.  Virtual Volunteers taking client phone calls

Posted May 18, 2017 11:13
Does anyone know of specific programs/apps that does not pass on any costs to a volunteer to take phone calls from our clients? It also has to hide the volunteer's cell phone number both incoming and outgoing.  What are domestic violence programs doing that use virtual volunteers?  It would also be favorable if the client can call a toll free number.

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Aurora Holder
IT Manager
Disability Rights Wisconsin
Madison, WI
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2.  RE: Virtual Volunteers taking client phone calls

Posted May 19, 2017 13:38
Hi, Aurora! I'm not sure about phone calls, but Crisis Text Line has an all-virtual volunteer program. They're only using texting, but they also share a list of hotlines that can be called. I don't know if they have virtual volunteer programs, but it might be a place to start if you haven't checked with these organizations already. Hopefully someone else here has some great info for you!

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Liza J Dyer, CVA
Program Coordinator, Volunteer Services
Multnomah County Library
Portland OR
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